March 2, 2023
I constantly remind managers: “If you want better performance, you have to make better decisions!”
The first step is to make sure you know what decisions you are making (and of course you have to understand what metrics you are trying to improve).
A “decision” refers to anything that is directly controlled by the company at some level in the organization. In truckload trucking, decisions might include:
These decisions range from very real-time operations to longer-term strategic planning.
Next is to pick the decisions with the biggest impact on the metrics you are targeting.
Read Part 4 on Risk Metrics.
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